Return & Refund Policy

THE LEWA EXPERIENCE (“we,” “our,” or “us”) is a curated drinking and brand experience that brings together guests to explore alcohol brands, stories, and social interactions in a controlled and enjoyable environment. Access to the experience is strictly through purchased tickets or official invitations.

By purchasing a ticket, product, or engaging with our services, you agree to this Return & Refund Policy.

All attendees must be 18 years and above. By purchasing a ticket or attending the experience, you confirm that you meet the legal drinking age requirements. We reserve the right to deny entry without refund if valid identification is not provided.

Third-Party Ticketing

All ticket purchases are processed through third-party platforms.

We are not responsible for any data breaches, payment failures, or security issues arising from third-party payment processors.
All payment disputes relating to processing must be handled with the respective ticketing provider.

No-Show Policy

If you fail to attend the event for any reason, you will not be eligible for a refund.
Tickets are non-transferable unless explicitly stated.

Event Cancellation by LEWA EXP

In the event that THE LEWA EXPERIENCE is cancelled by us, attendees will:

• Receive a full refund, and
• Where applicable, reimbursement of ticket costs through the original payment method.

Pricing Changes

Ticket prices are subject to change at any time without prior notice.
Price changes will not affect tickets already purchased.

Pricing

All product prices are listed in KES or USD.
Prices are exclusive of applicable taxes, duties, and shipping fees.
Shipping and handling costs will be displayed before checkout.
Prices are subject to change without notice.

Shipping Policy

Merchandise will be shipped to the address provided at checkout.
Delivery timelines are estimates only and may vary depending on location.
We do not guarantee delivery within specific timeframes.
Once an order is processed, it cannot be modified, expedited, or rerouted.
We are not liable for delays, lost shipments, or damages during transit caused by third-party logistics providers.

We stand behind the quality of our merchandise and aim to ensure customer satisfaction.

Eligibility for Refunds

You may request a refund or replacement if:

• The product is damaged, defective, or incorrect upon delivery, or
• The issue is reported within 7 days of receiving the product.

Refund Requirements

To process a refund or replacement request, you must provide:

• Full name and order number
• Proof of purchase
• A written explanation of the issue
• Photographic evidence of the damaged or defective product

Product Condition

Items must be unused, in the original condition, and in original packaging.
We reserve the right to deny refunds that do not meet these conditions.

Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after purchase
• Products that have been used or altered
• Requests made outside the stated refund window
• Failure to provide required documentation

Resolution

Where applicable, we may:

• Issue a refund, or
• Provide a replacement product at no additional cost

Payments are processed via third-party payment providers.
By making a purchase, you authorize us or our partners to charge your payment method.
You are responsible for ensuring that your payment details are accurate and valid.
We are not liable for any credit card or debit card security breaches caused by third-party processors.

Participation in THE LEWA EXPERIENCE involves the consumption of alcohol, and attendees are expected to drink responsibly.
We are not liable for any injury, loss, or damage arising from misuse of products or irresponsible behavior.
Attendees assume full responsibility for their conduct during the experience.
Any illegal or unsafe behavior may result in removal from the event without refund.

We reserve the right to update or modify this policy at any time without prior notice. Changes will take effect immediately upon publication.

For any refund or support inquiries, please contact:
cheers@lewaexp.com